When you’re stranded by the side of the road it may be tempting to simply call the first towing company you run across. But that’s a bad idea. While most are good, a few are downright scams. Always choose a wrecker based the company’s experience and reputation. And don’t settle for average – go for someone with a 4- or 5-star reputation. That tells you they’re experts in both getting the job done well and in providing great customer care. Check if they have an unusual number of BBB complaints. Although your inclination may be otherwise, take the time to read their reviews. But keep in mind that some people are never satisfied and an unhappy customer is several times more likely to leave a review than a happy one. And nobody’s perfect.
And of course you need them to be available when you need them without a long wait, especially if it’s a late-night emergency.
For your peace of mind you should be told a reasonable (believable) estimated time of arrival, and double check that they can accept your credit card or bill your insurance company. You might want to consider how they’re handling your phone call — do they sound professional, knowledgeable, and customer oriented?
There are many reasons that you may have to call for a towing service. It can be because of an accident, flat tire, mechanical trouble or something else. These unfortunate events can happen at any time. The smartest move anyone can make is write down the number of a good local towing service and make sure you put it somewhere that you can access it at any time or program it into your phone. The number to Hollywood Towing is (972) 734-1778.
While You Are Waiting on a Towing Provider:
If you can, and if it is permitted, get the car off the road and out of the way of moving traffic. Move your car onto the shoulder of the road in an attempt to prevent accidents that could be caused by your vehicle sitting in the road.
Regardless of whether or not you can move your vehicle out of the road, you should turn on your hazard lights so others will realize your vehicle is unable to operate. It will also help the tow truck find you more quickly.
It is very important to make sure people can see your vehicle. If possible safely, place reflective triangles and cones around the car. This is an absolute must if you can’t get the vehicle out of the roadway. You should place a cone or triangle in front of the car, one behind the car and a few alongside the side of the car that is nearest the road.
